FAQS
QUALITY
Is the jewelry gold-plated?
* TYG offer 5 times 14k real gold plated for our products.
* Our products are made out of the highest quality materials, including, Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.
* Our products are made out of the highest quality materials, including, Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.
What kind of stones are they?
* For most of the products we offer Moissanite stone & Cubic Zircon stone, which is an excellent alternative to VVS diamond because it is more scratch-resistant for everyday wear.
* At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our custom service.
* At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our custom service.
Does the gold persist or fade over time?
* We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more: CRAFTSMANSHIP AND MAINTENANCE
Can I take a shower with this on without fading? Does It change color?
* Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.
* In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, TYG offers 365-day warranty service and can help solve your problem.
* In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, TYG offers 365-day warranty service and can help solve your problem.
SHIPPING
How do I know when my order has shipped?
* When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.
* TRACK YOUR ORDER
* TRACK YOUR ORDER
How long does the shipping and processing take?
* Delivery Time= Processing Time + Shipping Time
* Processing time would be around 1-2 business days.
* Shipping time is depended on the shipping company in different countries and takes about 3-8 business days.
* For more information, please check out our SHIPPING POLICY for estimates.
* Processing time would be around 1-2 business days.
* Shipping time is depended on the shipping company in different countries and takes about 3-8 business days.
* For more information, please check out our SHIPPING POLICY for estimates.
Why is the tracking number not working?
* When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.
Why was my package returned?
* The package may be returned for the following reasons:
* Wrong or incomplete address;
* Invalid phone number;
* Unable to deliver;
* Please contact the delivery company for more information, or you may contact us so that we can help you.
* Wrong or incomplete address;
* Invalid phone number;
* Unable to deliver;
* Please contact the delivery company for more information, or you may contact us so that we can help you.
ORDER & PAYMENT
What methods of payment are accepted?
* The following methods of payment are accepted:
* All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
* PayPal
* All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
* PayPal
Why was my payment declined?
* If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
* If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
* If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
How do I change/modify my order?
* If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to support@theyg.com or contact with our customer service(website/Instagram).
* Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.
* Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.
How do I cancel my order and get a refund?
* TYG provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
* All custom items and made-to-order items are not subject to returns.
* Please see the specific terms on our Return & Exchange policy
* All custom items and made-to-order items are not subject to returns.
* Please see the specific terms on our Return & Exchange policy
